Symantec Warns of Increasingly Sophisticated Tech Support Scams
August 6, 2018
Symantec issued a report on Aug. 3 revealing that technical support fraud scammers are using call optimization services to improve their results. The new techniques come as the volume of tech support scams blocked by Symantec continues to grow.
Tech support scams come in multiple forms, including malware advertising where an ad shows up on a user’s screen warning that they have been infected with malware and need to call a certain number to get help. Symantec researchers found that scammers are making use of call optimization services to inject local numbers into malware alerts, as well providing additional features to improve call delivery.
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